1. Who we are and what you're agreeing to
PrepMeX ("PrepMeX", "we", "us") operates an online exam-preparation platform that provides realistic, timed exam simulations, practice runs, section-level drills, AI-generated scoring and feedback, progress analytics, and study tools (together, the "Service").
By creating an account or using the Service you agree to these Terms of Service, our Privacy Policy, and our Refund Policy. If you do not agree, please do not use the Service.
You can reach us any time at support@prepmex.com.
2. Eligibility and your account
You must be at least 13 years old to use PrepMeX. If you are under 18 (or the age of majority where you live), you may only use the Service with the consent of a parent or legal guardian.
- Provide accurate registration information and keep it up to date.
- Keep your password confidential — you are responsible for all activity under your account.
- One account per person. Accounts are personal and may not be shared, sold, or transferred.
- Tell us immediately at support@prepmex.com if you suspect unauthorized use of your account.
3. The Service
PrepMeX offers three separate study products for each exam: full-length exam simulations, whole-exam Test Mode runs, and single-section practice. Each is graded independently, and practice results are always labeled as practice — they are never presented as official results.
All scores, bands, and feedback produced by the Service — including AI-generated scores for speaking and writing — are study estimates intended to guide your preparation. They are not official scores, and they do not predict or guarantee any result on a real exam.
PrepMeX is an independent platform. We are not affiliated with, endorsed by, or connected to ETS, the British Council, IDP, Cambridge Assessment, the College Board, ETEC, or any other examination body. All trademarks belong to their respective owners.
4. Plans, payments, and auto-renewal
Each exam on PrepMeX is sold separately with its own plans and prices, shown on our pricing page at the time of purchase. Paid plans are subscriptions: the Monthly plan renews every month and the 3-Month plan renews every three months, at the then-current price, until you cancel.
Payments are processed by Lemon Squeezy, our merchant of record. When you buy a plan, your purchase contract for the transaction is with Lemon Squeezy, which handles payment collection, applicable taxes, invoices, and payment security. We never see or store your full card details.
You can cancel auto-renewal at any time from your billing settings or through the customer portal linked in your receipt. After cancellation you keep access — and any remaining credits — until the end of the period you already paid for. Refunds are governed by our Refund Policy.
5. Credits
Paid plans include a credit allowance that is spent when you start study activities. At the time of writing, the Monthly plan includes 6,500 credits per month and the 3-Month plan includes 22,500 credits per purchase. The free plan is credit-free: it gives you unlimited retakes of one fixed Reading and Listening practice set, drawn from the same question bank as the paid plans. Free attempts are recorded but not scored, and they receive no answer review and no AI feedback. Scores, answer review, AI feedback, full simulations, Test Mode, and Speaking and Writing practice are paid features. Current allowances and the credit price of each activity are always shown on the pricing page.
A full simulation currently costs 125 credits, a Test Mode run 100 credits, a Reading or Listening practice 20 credits, and a Speaking or Writing practice 45 credits. We may adjust activity prices and allowances prospectively; changes never reduce credits you have already received.
- Credits are a usage allowance, not money. They have no cash value, are non-transferable, and cannot be exchanged or redeemed for cash.
- Credits granted by a paid plan are tied to the exam that plan was purchased for.
- Unused credits from paid plans remain usable while your subscription for that exam is active and expire when it ends.
6. Acceptable use
You agree not to:
- Copy, scrape, record, redistribute, publish, or resell any part of the question bank, prompts, audio, scoring rubrics, or feedback.
- Share an account, or access the Service through another person's account.
- Use bots, scripts, or automated tools to access the Service, or attempt to probe, disable, or overload it.
- Reverse-engineer, decompile, or attempt to extract the source code, data, or models behind the Service.
- Use the Service for any unlawful purpose, or upload content that is unlawful, harmful, or infringes anyone's rights.
- Abuse free credits, trials, or the refund process (for example by creating multiple accounts).
We may suspend or terminate accounts that violate this section. Where the violation involves copying or redistributing exam content or abusing promotional credit, termination may be immediate and without refund, to the extent permitted by law.
7. Intellectual property
The Service — including its question bank, audio, software, design, and branding — is owned by PrepMeX or its licensors and is protected by intellectual-property laws. We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for your own exam preparation. No other rights are granted.
The essays you write and the speaking responses you record remain yours. You grant us the limited license needed to store and process them in order to provide the Service — including transcription, AI grading, feedback translation, and showing you your own results and history.
8. AI-generated content
Speaking and writing responses are scored with the help of third-party AI models, which also generate the written feedback and its translations. AI output can contain mistakes: a score or comment may occasionally be inaccurate, incomplete, or inconsistent. AI feedback is provided as study guidance only, and we do not guarantee its accuracy.
9. Availability and changes to the Service
We work to keep the Service available and fast, but we do not promise uninterrupted or error-free operation — maintenance windows, updates, and failures of third-party providers can cause downtime.
The Service evolves: we may add, change, or remove features, exams, or content. If we discontinue a paid feature that is core to your plan, we will provide a fair remedy, such as a pro-rated refund for the remainder of the paid period.
10. Termination
You may stop using PrepMeX and delete your account at any time by contacting support@prepmex.com. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service (with reasonable notice in that case).
Sections that by their nature should survive termination — including intellectual-property, disclaimer, and liability provisions — survive it.
11. Disclaimers and limitation of liability
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose — and specifically any warranty that practice scores predict real exam results.
To the maximum extent permitted by law, PrepMeX will not be liable for indirect, incidental, special, or consequential damages, or for lost profits, data, or opportunities (including exam outcomes). Our total liability for all claims arising out of the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot be excluded by law, or limits the mandatory consumer rights of the country you live in.
12. Governing law
These Terms are governed by the laws of the Kingdom of Saudi Arabia, without regard to conflict-of-law rules. If you live in a jurisdiction whose consumer-protection law grants you additional non-waivable rights, those rights are unaffected.
13. Changes to these Terms
We may update these Terms as the Service grows. For material changes we will give notice — for example by email or an in-product message — before the new terms take effect. Continuing to use the Service after the effective date means you accept the updated Terms.
Questions? Contact us at support@prepmex.com.